Web Help Desk


    The World’s #1 Business Management Platform

    Made for companies that sell, service, and support technology, ConnectWise is the leading business management platform worldwide. Today, more than 90,000 users rely on ConnectWise to achieve greater accountability, operational efficiency, and profitability. Leveraging the cloud, the platform fully integrates business-process automation, help desk and customer service, sales, marketing, project management, and business analytics that dramatically streamline a company’s operations.

    ConnectWise also gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise has been the premier business management platform for technology companies for more than 15 years.


    ConnectWise organizes client relationships around one system, helping you quote, win, and manage all accounts with efficiency, accountability, and visibility. With ConnectWise, no opportunity goes untracked, and no information is out of reach. Won opportunities are easily converted to sales orders, projects, or service tickets.

    Help Desk & Customer Service

    The powerful ticketing module in ConnectWise enables you to easily and efficiently track all service requests, ensuring nothing falls through the cracks. Service tickets in ConnectWise can be created in a variety of ways. You can manually create new service tickets within ConnectWise, enable configurations to create service tickets automatically, or use the email connector to have clients send in service requests via email.

    Project Management

    Whether your project involves one person in one place, or a team spread across multiple locations, you will find ConnectWise gives you executive-level, real-time project reporting.

    Finance & Billing

    ConnectWise puts important financial information at the business manager’s fingertips. You can manage service contracts through agreement automation, automate the collection of time, expenses, and products for invoicing, and synchronize all data directly into an accounting system. Automated billing through ConnectWise significantly increases efficiency for improved cash flow.

    Workflow Automation

    Built in automated workflows within ConnectWise help you manage business processes. From sales to service to project management to invoice, workflow rules will fill in the gaps wherever a business lacks automation. You can easily establish role-defined workflow rules that escalate issues to the appropriate party, and leverage new workflow rules to automate every task that comes to mind.

    coWith ConnectWise You Can:

    1. Achieve new levels of productivity
    2. Streamline resource allocation
    3. Track time and billing in a single process
    4. Gain access to a powerful network of ideas, experts, and solutions

    Get the Results You Want out of Your Business

    Running a technology business isn’t easy. Sometimes you can feel overrun by the daily details of your operations, everything from sales to billing. You’re not alone. That’s why thousands of technology companies have chosen a better way to manage their business on the ConnectWise platform. ConnectWise provides you with all the information you require to be successful PLUS optimum control of every aspect of your business, all in one centralized system.


    Revolutionizing the Way You Support Your Clients

    ChatAssist is the only chat and remote control product of its kind to fully integrate with ConnectWise. All communications sent through ChatAssist are captured in their associated tickets, so you’ll still be delivering the same seamless customer experience you’ve come to expect from ConnectWise while automating service-level agreement (SLA) response and resolution times.

    During your chat session, you may find the need to do a more in-depth investigation into your client’s issue, and ChatAssist gives you the opportunity to remote control your clients computer. Take control of your client’s device with one click and troubleshoot their issue before their very eyes.

    Web Sites


    Web Solutions Online and Digital.

    We’ll Expand Your Reach. We’ll Partner with You. You’ll Never Work Alone.

    Your business is of great value to us. We’re ‘all in’ about building your name and everything that it stands for but we are as passionate about building relationships with you. We don’t want to stop at DAY ONE; we want to take it all the way to THE END. This is long-term because building your business isn’t just one step, it’s a huge leap and it’s a long way for when you’ve got strong legs to bring it to the top.

    But first, check us out.

    With candid and open communication, proactive partnership, and solutions that go above and beyond what you’d expect from us (yes, we’ve got access to administration, IT, helpdesk, etc.), we can tell you right now…THIS IS A GOOD DAY TO DO BUSINESS.


    Web Development

    You don’t need to be incredibly smart or adept at technology to be caught up about everything that it can do for you. Simply share your ideas and your requirements, and allow us to shape, build, and put every square peg where it belongs on the web. Our programming savvy and laser-sharp acumen for what is cutting edge is at par with technology; the latest kind. Another plus is that it will be easy to use it’s almost like child’s play.

    What-is-Social-Media-MarketingOnline Marketing

    Every nugget of idea or insight is a chance, an opportunity to make your presence felt. That’s why online marketing is right there on our list of priorities. Let’s up your exposure and add value that you can see and read instantly. What better way to begin than the present. Take full advantage of search engines, social media, and email to connect with your audience and target market.

    Graphic Design


    Professional Graphic Design brings your branded message to the world.

    The most successful companies use professional graphic design and web marketing to boost traffic, increase customers, and make more money. Don’t you want to achieve the same amazing results?

    Grab the attention of potential clients with eye-catching graphic design for your marketing materials and branding.

    At Creative Media, our team of creative graphic designers will work closely with you to develop images and graphics that truly reflect your brand. We offer an array of services that include:

    • Typesetting and design consultation
    • Color correction for print to digital
    • Pre-flight services

    graphics1When you absolutely need to make that perfect first impression, turn to the design professionals at AlphaGraphics. From logos and letterhead to brochures, newsletters, posters and more, our team will help you create the best layout for your needs. We even specialize in designs for the web, as well as offset press, screen, digital and large format prints for all media and applications. It’s time you truly moved your communications forward with the help of AlphaGraphics. Because each project is different, our design and layout service prices vary based on project needs, so give us a call today or request a no-obligation online quote.


    No matter where you are in the design process, Creative Media can help transform your concepts into professional quality images and materials like:

    • Logos and letterhead
    • Posters and banners
    • Instructional and training materials
    • Complete corporate identity kits



    Access World-Class Animation Skills Without the Hassle of High Costs, Empty-Promises and Missing Important Deadlines

    Stand out from the competition with animated videos you’ll love – guaranteed!

    Top 12 Reasons Why You Should Hire Us

    High Impact Whiteboard Videos

    No Clipart or Stolen Images
    (We do only 100% Custom Videos!)

    You’re safe from copyright issues with us. Whether you want an explainer video for a TV commercial, how-to tutorial, salesletter or presentation, we can create it for you in 3 different video styles.

    Animation Video Storyboard Revisions

    Unlimited Revisions Guarantee

    We will work to produce as many unique script and storyboard revisions as necessary. We won’t stop until you’re 100% satisfied.

    No hidden prices. No surprises.

    Other animation companies hide their prices and ask potential customers to fill out a form or call for pricing. We’re 100% transparent with you and have nothing to hide.

    Your Ideas are Protected by NDA

    Do you have sensitive information and want us to sign an NDA? No problem. Your ideas and any other data will remain confidential.

    Pro Script For Your Video

    Don’t Have a Script? We’ll Write It!

    Top notch script & copywriting is of HUGE importance for making a whiteboard video that sells. Our team has these rare skills and does this time & time again

    Pro Voice Over

    We Provide Professional Voice Overs

    Don’t have a voice over for your video but you need one? No worries. Our team of 25+ voice over talents are trained to deliver your message just as your viewer wants it, equaling higher conversions for you.

    Low Cost Scribe Videos

    Highest Quality at LOWEST Cost!

    Yup! You’ve probably done your research and see we’re the most affordable solution out there. With no compromise on quality, you’ll be amazed at the value you’re getting.

    Fast Delivery

    Fast Turnaround & Delivery

    We create high quality explainer videos in 2 to 3 weeks max. Have an urgent deadline? We offer 3-Day or 5-Day rush delivery upon request for an extra flat fee.

    German, Spanish and Other Languages

    Done For You In Any Language!

    Need a video in Spanish? German? No problem! We can make an engaging video in many other languages besides English!

    Check Your Order

    Monitor The Progress Of Your Order

    We use one of the most advanced online project management system, so you’ll be updated and included every step of the way!

    Explainer videos in High Quality

    High Definition Videos (1080p HD)

    HD video production is our specialty. With state-of-the-art software and knowledge, our full-time team of 23 professionals creates quality whiteboard animation videos that are clearly recognizable.

    Amazing Support

    24//7 World-Class Support

    Have questions? We’ve got answers. Send us an email, get us on Skype, or give us a call! We have a US based management team that is here for you almost all the time.

    Video Production


     Video Production

    At Video Production Services  we combine technical expertise with a keen aesthetic sense to produce high quality videos. The videops philosophy is to be creative and enjoy the work. Our Mission is simple: to create well-crafted, informative and interesting videos for clients in the public and private sectors, as well as our own independent productions. We’re also proud to be a multiple award-winning company, having garnered several Tellys for outstanding production.
    Our productions have been distributed nationally and internationally. We are particularly proud of our tradition of serving “non-profits” with documentary work that enlightens and educates. Specializing in HD productions and video for the web, we strive to help other Maine businesses and non-profits reach their goals!

    We also offer motion graphics services. Finished projects can be captioned and delivered on virtually any format – DVD, CD, Blu-ray, podcast, web or videotape.

    Great-Web-Video-Tips-300x300Whatever your project requires, our award-winning staff has the experience and expertise to guide you through the video production process from concept to completion.

    • Simple Video Taping Request
    • HD Production Truck
    • Location Production
    • Multi Camera Production
    • Digital Editing
    • DVD Authoring
    • Captioning
    • Media Duplication
    • Studio Production



    Branding and Corporate Identity

    Who are you?

    This must be answered the first time your customer meets your brand.

    If your brand is floundering, needs reviving, or is in dire need of a makeover then work with us. Let’s go back to ground zero and build your way up to solid standing. We’ll get to know you. We’ll listen to what you want, and create your personality and identity. From consultation to a review of your current brand situation, we can develop, refresh, and update to contemporary standards that will draw people back to you.


    Creative Content

    Words have power and that’s why to this day, no website, nothing online or offline is just a white space. We are communicators and we need to be heard. No, let’s re-phrase that. You are communicators. You need to be heard. Let’s speak your language then.


    Whatever you write is what you want to say. Allow us to help you share your story. Together, we can produce the right words that connect you to your market with a punch, a zing, a bull’s eye, with impact.

    Website content, slogans, violators, headlines, taglines, newsletters, collateral materials, print ads – let’s get the word out there.

    Marketing Content

    Is #thedress black and blue or white and gold?

    This post on Tumblr comes from a very small town in Scotland. It is so small that its population hovers only above 100 but the reach of one person’s post was worldwide. Everyone was talking about it! It was nothing short of phenomenal!

    This is the power of content. A random post became the talk of the entire world and #thedress sold out within hours from an obscure London shop.

    If we may be so bold, that is what we want to achieve for you.

    content-marketing-roadmapWeb Posts and Pages

    Social media marketing is here to stay and its one strategy we cannot skip.

    Likes, Tweets, and Hashtags are proven marketing strategies to engage, form a bond, and get your market excited about what your brand can do for them.

    We can setup your accounts, create your online presence, establish the look and feel of your space in a fun and relatable way with icons, branding and design, event announcements, news updates, and endorsements aka reputation/perception management.