Dycom IT managed services provide comprehensive support for your technology environment and business users.
For businesses large or small, IT management and end user support means ever-evolving complexities. While internal IT staffing can be critical to your operational success, they may not have the resources, skills or bandwidth required to support all end user requests, while keeping systems and networks working securely and optimally with minimal downtime. By monitoring and supporting your end users and IT infrastructure, Dycom can help your business reduce costs, mitigate risk and provide high quality end user support.
IT managed services and support tailored to your business’ needs. We offer a range of fully customizable plans that deliver varying levels of business-critical support.
Full Service is our all-inclusive offering. We assume the role of your company’s full or partial IT department, providing automation and tools as well as issue resolution and end user support.
Shared Service allows you to share IT responsibilities with us. Lewan provides monitoring and preventative maintenance, while issue resolution can either be handled by your IT team or ours.
Custom Service plans can also be designed for your unique IT needs. Our professionals will work with your internal stakeholders to define an a la carte plan designed specifically to serve your organizational requirements.
As part of our End User and Infrastructure Support, we pay attention to key elements of your IT environment to identify small issues before they become large problems, saving you significant time and money. Our Remote Operations Center (ROC) technicians:
When it comes to data backup requirements, each organization has unique operational processes. You need a solution right-sized for your organization to help you minimize risk. Our Data Protection services include:
Providing quality help desk solutions is the heart of Dycom’ business. By rendering prompt, responsive answers to your end-users’ IT challenges, Dycom gets them back to work quickly. How we interact with your organization depends on your unique requirements. We can:
Supporting your end-users sometimes requires more than just a phone call. The Dycom desktop team provides a personal touch by arriving at your desk to troubleshoot problems with software applications, operating systems, printers, and network connectivity. Our certified technicians are not only knowledgeable, but are also friendly and courteous.
The Dycom Remote Level 2 program specifically addresses the challenges of a mobile and distributed workforce. It is the perfect complement to our Dycom Service Manager ITSM platform. Wherever your users are…at home, in an office, hotel, airport, etc., Dycom can support them. We remotely attach to their computers and provide Level 2 support anywhere, anytime. Our agents troubleshoot hardware and software issues as well as install and/or upgrade software. Even patch management, software deployment and asset tracking can be handled remotely. Since Level 2 calls generally require an extended resolution time, users can schedule a remote session at their convenience.
Representatives will provide technical and network problem resolution to end-users (customers) by performing a question diagnosis while guiding users through step-by-step solutions. Solutions include, but are not limited to, resolving username and password problems, uninstalling/reinstalling basic software applications, verifying proper hardware and software set up, power cycling equipment, assisting with navigating around application menus and troubleshooting email issues. Support will be provided by clearly communicating technical solutions in a user-friendly, professional manner. Representatives will perform related work as required.
You do have backups, right? Yeah, we thought so. Backups are a good thing, but they’re tedious to configure and monitor. We’ve all heard the stories (and possibly experienced them) about some poor soul losing valuable data because the time wasn’t invested in a working backup system — or worse, false security was placed in a backup system that was unreliable.
Given how critical backups are, our goal for the Dycom Backup Service was ambitious: to create a completely managed, reliable and highly available system, that’s easy to use (set-it-and-forget-it), affordable, and “just works”.
One click is all it takes to enroll your Dycom in the backup service and to start protecting your data. We manage the entire system, from making sure our backup boxes are healthy, to monitoring for failures.
Three backup slots are executed and rotated automatically: a daily backup, a 2-7 day old backup, and an 8-14 day old backup. A fourth backup slot is available for on-demand backups.
You can configure when automatic backups are initiated from a list of 2 hour windows, allowing you to perform any database dumps before the backup occurs.
The Dycom Backup Service can be activated instantly and runs completely independent of your Dycom software stack. No installation or configuration required. It’s that simple.